Get Help
See below for the various ways to get help when using CHTC services.
Get An Account
If you don’t have an account yet, please fill out our request form, and we’ll follow up with your account details or a request to meet. If you don’t have an account but just have general questions, feel free to send an email to chtc@cs.wisc.edu.
Request a Quota Change
If you’d like to request a change in your quotas for one of our data storage locations, please see our Request a Quota Change guide.
Help Via Email
We provide general support via email at chtc@cs.wisc.edu. You can typically expect a first response within 1-2 business days.
When emailing us for assistance in troubleshooting an issue, please provide which system you are using, an explanation of what you expected to happen versus what actually happened, and include relevant files (or provide the locations of them on the system), such as:
- The job submit file (
.sub) - The job executable (
.sh) or list of commands used in an interactive job - Standard error and standard output files (usually
.outor.err) - If on the HTC system, the HTCondor log file (
.log)
We will use this information to give you more effective responses and solutions.
Office Hours
For users who already have accounts, we have drop-in office hours, online, during the following times:
- Tuesday morning: 10:30 am - 12:00 pm.
- Thursday afternoon: 3:00 - 4:30 pm.
To drop in, find the videoconference link in either your email or in the login message when you log into a CHTC server.
As always, if the times above don’t work for you, please email us at our usual support address to schedule a separate meeting.
CHTC Events and Office Hours Calendar
Check System Status
Check our system status page at https://status.chtc.wisc.edu, where we
provide updates about CHTC system issues, including outages and scheduled maintenance. Major outages and maintenance issues are still communicated via the chtc-users email list, but minor issues and updates to
ongoing issues will be communicated via the status page.
If you are experiencing an issue with the system, please check the status page! If you don’t see a corresponding incident, feel free to email us.
Make an Appointment
We are happy to arrange meetings outside of designated Office Hours, per your preference. Simply email us at the address above, and we will set up a time to meet!
More About Us
Support at CHTC is provided by the whole team, and lead by the Research Computing Facilitation Team. Learn more about us here: