Get Help

Email support

We provide general support via email. You can typically expect a first response within 1-2 business days.

When emailing us for assistance in troubleshooting an issue, please provide as much information as possible:

• Which system you are using or logging in to
• A brief explanation of the issue
• The job submit file (HTCondor: .sub / SLURM sbatch .sh script)
• The job executable (.sh) or commands used in an interactive job
• Standard error and standard output files (.out or .err)
• Any log files (.log)
  
  

Office Hours

Drop-in office hours are available during the following times:

• Tuesday morning: 10:30 am - 12:00 pm
  • Online via Zoom
• Thursday afternoon: 3:00 - 4:30 pm
  • In person at Morgridge Hall, Room 5621 (1st Thursdays)
  • Online via Zoom (2nd, 4th, 5th Thursdays)

Please sign in before joining the Zoom room. You can find the Zoom link in a Facilitator’s email signature or in the login message when you log into a CHTC server.

Bioinformatics Cafe

For CHTC users working in biology, we have a dedicated drop-in and co-working session for you each month - Bioinformatics Cafe!

• Third Thursdays, 3:00 - 4:30 pm
• Morgridge Hall, Room 5621

More information here:

CHTC Events and Office Hours Calendar

Make an appointment

Due to the amount of new user applications this semester, we are reserving consultations for groups that are brand new to CHTC. All other groups/users can come to office hours or email us for support.

If you cannot attend office hours and feel a meeting would be beneficial, email us and we will let you know the likely wait time for a consultation.

Check System Status

Our status page provides information about CHTC system issues, including outages and scheduled maintenance. Major outages and maintenance issues are still communicated via the chtc-users email list, but minor issues and updates to ongoing issues will be communicated via the status page.

If you are experiencing an issue with the system, please check the status page! If you don’t see a corresponding incident, feel free to email us.

Ask the Community

Do you have a question specific to your software or domain? Ask for help or share your knowledge with the CHTC Community! We have a Discourse forum for users to ask questions and connect with each other.

More About Us

Support at CHTC is provided by the whole team, and lead by the Research Computing Facilitation Team.